Privacy Policy

We are currently updating our privacy policy 14/06/2026
Welcome to PleaseReturn2.com ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use PleaseReturn2.com. 
1. Who We Are PleaseReturn2.com is a lost property recovery service that helps reunite owners with lost items using unique Return2 codes and QR technology. Website: PleaseReturn2.com
Email: robbie@pleasereturn2.com For any privacy-related enquiries, please contact us using the details above. 
2. Information We Collect We may collect the following information: Information You Provide
Name
Email address
Telephone number
Postal address
Lost item information
Return2 code information
Messages submitted through contact forms
Information Collected Automatically When you visit our website, we may automatically collect: IP address
Browser type
Device information
Pages visited
Date and time of access
Referring website information
This information helps us improve our website and services. 
3. How We Use Your Information We use your information to: Provide and operate our services
Connect finders and owners of lost items
Respond to enquiries
Verify ownership of items
Improve website performance and security
Prevent fraud and misuse
Comply with legal obligations
Send service-related communications
We will only use your information where we have a lawful basis to do so under UK GDPR. 
4. Lawful Bases for Processing We process personal data under one or more of the following lawful bases: Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Where consent is required, you may withdraw it at any time. 
5. Return2 Codes and Lost Property Information When a finder enters a Return2 code or scans a QR code: We may display limited contact options to facilitate the return of the item.
We do not publicly display sensitive personal information.
We take reasonable steps to protect owner details from unauthorised access.
Users are responsible for ensuring information linked to their Return2 codes is accurate and up to date. 
6. Sharing Your Information We do not sell your personal information. We may share information with: Website hosting providers
Payment processors (if applicable)
Email service providers
Legal or regulatory authorities where required by law
Technology partners necessary for operating the service
All third parties are expected to protect your information appropriately. 
7. Data Retention We retain personal information only for as long as necessary to: Provide our services
Resolve disputes
Comply with legal obligations
Maintain business records
When information is no longer required, it is securely deleted or anonymised. 
8. Cookies PleaseReturn2.com uses cookies and similar technologies to: Maintain website functionality
Analyse website traffic
Improve user experience
Remember user preferences
Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage cookie preferences through your browser settings. 
9. Data Security We implement reasonable technical and organisational measures to protect personal information from: Unauthorised access
Disclosure
Alteration
Loss or destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. 
10. Your Rights Under UK GDPR, you may have the right to: Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Data portability
Withdraw consent
To exercise these rights, contact us using the details provided in this policy. 
11. Children's Privacy PleaseReturn2.com is not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent. 
12. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies before providing personal information. 
13. International Transfers Where personal information is transferred outside the United Kingdom, we will take appropriate safeguards to ensure your data remains protected in accordance with applicable laws. 
14. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of PleaseReturn2.com after changes are published constitutes acceptance of the updated policy. 
15. Contact Us If you have any questions about this Privacy Policy or your personal information, please contact: PleaseReturn2.com
Email: robbie@pleasereturn2.com
Website: PleaseReturn2.com 

Important Note This policy is a general website privacy policy. If PleaseReturn2.com stores owner contact details linked to QR codes, processes payments, uses Google Analytics, Meta Pixel, email marketing, or user accounts, the policy should be expanded to specifically disclose those activities to maintain UK GDPR transparency requirements.